Confidential project
THE FUTURE OF VOICE
& FINANCIAL SERVICES
Role: UX-designer & Researcher
Project duration: 3 months
Methods: Market research, qualitative research, interviews, surveys, card sorting
Team: Product owner, business analyst, UX designer, architect, backend developer, front end developer
I have previously worked to develop chatbots & recommendation guides for companies. And I have worked a lot in Google Dialogflow for chat interfaces. But this was the first time I got introduced to voice interfaces and how it differs from text interfaces. We had the opportunity to work with this project from a full design thinking process and had resources to do tests and prototyping.
PROCESS & ROLES
Research - Looking at different products & services, their technical limitations and how they are used today.
Screening - Criterias for participants. Creating a questionnaire to recruit the right target group for user test.
Workshop - Planning and setting up workshop together with design lead to ideate on concepts that potentially could be used in voice
Manuscript/test setup - Together with lead designer. Preparing the test questions, the setup and material for user test.
Home visit interviews - Conducting interviews with people in their homes
Insights- Clustering insights and looking for patterns together with lead designer
Ideate - Looking at our technical limitations in comparison to user need/drive and our business goal to create a concept that balance these 3 aspects.
Communication with developers - Workshop with developers to develop a technical proof of concept
Prototype in XD Prototyping in voice in XD
Developing final product - collaborating with developers to implement & finalise MVP1